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How betdaq Handles Your Personal Information

Your account data, payment details and browsing activity are collected only for the purposes we describe here — nothing more. This policy covers every interaction you have with betdaq, from creating an account to processing a Raast or JazzCash transaction, and it applies where…

Account data protectionJazzCash & Easypaisa payment dataCookie and device trackingYour right to access or delete dataPakistan-eligible regions only
betdaq How betdaq Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency sit at the core of how we run account data. Every section below covers a real operational practice — not a vague promise. If something here does not match what you experience in your account, contact support and we will review it.

Payment Data Security

Transaction data from JazzCash, Easypaisa and Raast deposits is encrypted in transit and at rest. Payment references are stored only as long as needed to resolve disputes or meet regulatory retention rules.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how you browse the lobby. You can adjust cookie preferences from the footer of any page — functional cookies cannot be switched off as they keep your session…

Account Access Logs

Every login to your account is logged with a timestamp and device identifier. If you notice an access event you do not recognise, use the Account Security section to flag it and we will lock the session immediately.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable law in eligible regions. Deletion requests are reviewed within a reasonable timeframe and confirmed by email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about the data we hold, want to correct something on your account, or need to raise a concern about how a JazzCash or Easypaisa payment was recorded, our support team handles privacy requests directly. Reach out through any of the channels below and reference your account number so we can locate your records without delay.

Live Chat Open the chat icon from your account dashboard. Mention your account number and the specific data query — our team picks up privacy requests through the same channel as general account help.
Email Support Send your data request to our support email address listed in your account settings. Include your registered mobile number so we can match your request to the correct wallet and account records.
Account Help Centre Log in and navigate to Account Settings, then select Privacy and Data. From there you can download a summary of your stored information or submit a deletion request directly through the platform.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how betdaq handles personal information. Each answer reflects the actual process — not a generic statement.

We collect your name, mobile number, email address and account credentials. If you verify your identity, we also hold the document reference you submit during that step.

Payment references, amounts and timestamps are stored in your account wallet log. We do not store your full wallet PIN or mobile banking password — only the transaction confirmation details.

Yes. Log in, go to Account Settings and select Privacy and Data, then submit a data access request. We will compile your records and send them to your registered email address.

We share data only with payment processors — such as the services behind Raast and Easypaisa — to complete transactions. We do not sell personal data to advertisers or unrelated third parties.

Submit a deletion request through Account Settings or via email support. We review requests in line with legal retention obligations for your eligible region before confirming removal.

Closed account data is retained for the period required by applicable regulations in eligible regions, then removed. You will receive an email confirmation once the retention period has passed and deletion is complete.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.